Refund Policy

1.Overview

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.

OmniScrape sells digital API services — Web Unlocker, Browser-as-a-Service, and residential proxies — delivered instantly to your account as prepaid balance or active subscription access. Because usage is consumed in real time, refunds apply only in the situations described below.

2.Digital Delivery

When your payment is completed, your account balance is credited or your subscription is activated immediately. No physical goods are shipped. By completing a purchase, you acknowledge that the service is delivered digitally and that usage may begin as soon as your account is credited.

3.14-Day Refund Window

You may request a refund within 14 days of the transaction date for eligible purchases listed below. Refund requests must be submitted to support@omniscrape.io or through the Paddle receipt link in your order confirmation email.

Refunds are reviewed on a case-by-case basis. Approved refunds are returned to your original payment method where possible, typically within 14 days of approval.

• Prepaid balance top-ups: refund of the unused portion of credit purchased in that transaction, minus any usage already consumed.
• Subscription plans: refund of the most recent subscription charge if you have not materially used the included monthly allowance.
• Duplicate or erroneous charges: full refund of the duplicate amount.

4.What Is Not Refundable

• API usage already consumed (successful requests, BaaS minutes, or proxy bandwidth already delivered and billed).
• Free trial credit granted at signup.
• Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
• Charges older than 14 days, except where a longer period is required by applicable consumer law.

5.Automatic Service Credits

This is not a cash refund: if requests fail due to an issue on our infrastructure (not due to target-site blocks or misconfiguration on your side), you are not charged for those failed requests. Pay-as-you-go billing only applies to successful requests. Subscription overage is billed only for successful usage within your plan terms.

6.How to Request a Refund

• Email support@omniscrape.io with your account email, transaction date, and reason for the request.
• Or use the “View receipt” or “Manage subscription” link in your Paddle order confirmation email.
• Or contact Paddle buyer support at https://paddle.net and select the refund option for your order.

7.Subscriptions & Cancellation

Monthly plans renew automatically each billing period until you cancel. You can cancel anytime from Dashboard → Billing. Cancellation stops future renewals; your plan remains active until the end of the current paid period unless you request an eligible refund within the 14-day window above.

After cancellation, unused included quota does not roll over and is not refundable unless required by law.

8.Chargebacks

Please contact us before initiating a chargeback with your bank. We resolve legitimate billing issues quickly. Accounts with abusive or fraudulent chargebacks may be suspended.

9.Complaints & Response Times

We aim to acknowledge refund and billing complaints within 1 business day and provide a substantive response within 5 business days. If your complaint is not resolved to your satisfaction, you may escalate to Paddle as Merchant of Record via https://paddle.net.

For legal or privacy matters, contact legal@omniscrape.io.

10.Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of paid services after changes take effect constitutes acceptance of the revised policy.