Refund Policy

1.How You Pay

Credit and debit card payments (Visa, Mastercard) are processed through Xendit. Cryptocurrency payments (e.g. BTC, USDT, ETH) are processed through Trybit. You are redirected to the processor's secure checkout to complete payment. We credit your balance or activate your plan after the processor confirms the payment.

Card and crypto checkout are both available from the billing dashboard. The refund terms on this page apply to all payment methods.

2.Digital Products

OmniScrape provides software and digital services only: API access to Web Unlocker, Browser-as-a-Service, and residential proxies. Products are delivered electronically to your account after payment is confirmed. No physical goods are shipped.

OmniScrape does not provide human-driven or manually fulfilled services. All product delivery is automated through our platform.

3.General Policy

Unless required by applicable law, prepaid balance top-ups and subscription payments are non-refundable and non-exchangeable once credited to your account or your plan is activated.

Cryptocurrency transactions are generally irreversible on the blockchain. Please verify the amount and invoice details before sending payment. Card payments follow the same prepaid policy once balance or a plan is credited.

If you receive an approved refund, access to the relevant prepaid balance or subscription benefit will be adjusted or revoked accordingly.

4.How to Request a Refund

Email support@omniscrape.io with your account email, transaction date, amount, and a brief explanation. Include your Xendit invoice ID for card payments, or your Trybit invoice ID for cryptocurrency.

We review requests on a case-by-case basis and aim to respond within a few business days.

5.When We May Approve a Refund

• Duplicate payment for the same invoice or checkout.
• Payment confirmed by our processor but balance or plan was not applied due to a technical error on our side.
• Persistent technical issues that prevent meaningful use of the Services, where we cannot resolve the issue within a reasonable time.
• Other circumstances required by applicable consumer protection law.

6.When Refunds Are Not Available

• Prepaid balance that has already been consumed through API usage.
• Subscription periods that have already elapsed.
• Payments sent to an expired or incorrect invoice after the checkout window closed.
• Change of mind after successful delivery of digital services, except where mandatory law provides otherwise.

7.Statutory Rights

If local consumer protection laws grant you mandatory withdrawal or refund rights, those rights apply. Nothing in this page limits your mandatory consumer rights where applicable law requires them.

Consumers in the European Union, EEA, Switzerland, and United Kingdom may have statutory rights regarding digital services. Contact us at support@omniscrape.io to exercise applicable rights.

8.Technical or Product Issues

If you experience persistent technical issues that prevent you from using OmniScrape as described, contact support@omniscrape.io first so we can help resolve the issue.

If the issue cannot be resolved and you are eligible under this policy or applicable law, we will process a refund to the original payment method where technically feasible, or credit your account balance by agreement.

9.Subscriptions & Cancellation

You may cancel a subscription at any time from Dashboard → Billing to prevent future billing. Cancellation takes effect at the end of the current billing period unless an eligible refund is approved under this policy.

10.Usage Billing (Product Information)

This is not a refund policy term: on pay-as-you-go plans, successful API usage is billed per our pricing page. Failed requests due to platform errors are not charged. This billing model is described in our Terms of Service and pricing documentation.

11.Changes to This Page

We may update this policy from time to time. The version in effect at the time of your purchase applies to that transaction unless applicable law requires otherwise.